Certainly! Here’s how I would explain the situation to the author in a clear, reassuring, and helpful way:
Explanation for the Author About the Email Attachment Size Issue
Hello, I understand how upsetting it can be to see your book file showing as 0 bytes when you attach it to your email. However, I want to reassure you that your book file on your computer is very likely still safe and unchanged.
What’s Happening?
- File on your computer: You mentioned your book file is 1000 bytes on your computer. This means the file contains data and is not empty.
- Attachment showing 0 bytes: When you attach the file to your email, the email program sometimes shows “0 bytes” temporarily or due to a glitch in the email interface. This does not mean the file itself has been deleted or corrupted.
- No data loss: The email address or email system does not delete or alter your file just by attaching it. The file on your computer remains intact.
Why Does This Happen?
- Sometimes, email clients or webmail interfaces display incorrect file size information due to:
- A slow or interrupted upload process.
- A temporary glitch in the email program.
- The file not being fully uploaded before you check the attachment size.
- The “0 bytes” display is usually a visual bug, not an actual file problem.
What You Can Do
- Double-check the file on your computer: Open the file directly on your computer to confirm it still contains your book.
- Try attaching the file again: Close and reopen your email program or browser, then reattach the file.
- Send a test email to yourself: Attach the file and send it to your own email address to see if the file arrives intact.
- Use a different method: If problems persist, try compressing the file into a ZIP folder before attaching, or use a file-sharing service (like Google Drive or Dropbox) to share your book with the publisher.
Final Reassurance
Your book file is safe on your computer. The “0 bytes” message is a display issue, not a sign of data loss. Taking the steps above will help ensure your book reaches the publisher without any problems. If you want, I can guide you through the process step-by-step! Would you like me to help you with any of these steps?
