“The request could not be completed” in the Epic Games Launcher usually means it cannot properly reach Epic’s servers, often due to a server outage, network problem, or security software blocking the connection.

Check Epic and outage status

• First, check https://status.epicgames.com and make sure all services (Epic Games Store, Epic Online Services, Fortnite, etc.) show as operational; if there is a partial or major outage, you will need to wait until it is resolved.

• Also check a general outage site or news to see if there is a wider issue, such as a recent AWS outage that caused many players to see “request could not be completed” even though their PCs were fine.

Basic connection and launcher fixes

• Restart your router/modem and your PC or console, then try again on a wired connection if possible to rule out Wi‑Fi instability.

• Disable VPNs, proxies, or “accelerators” and temporarily pause third‑party antivirus or firewall, then test the launcher; if it works, add EpicGamesLauncher.exe as an allowed app in your security software and Windows Defender Firewall.

• On Windows, go to Run → type “%localappdata%” → open EpicGamesLauncher → Saved → delete the “webcache” / similarly named cache folders, then reopen the launcher and try again.

DNS and network settings

• Set your DNS manually to a public DNS, for example: preferred DNS 8.8.8.8 and alternate DNS 8.8.4.4 in your IPv4 properties, then restart your connection and test Epic again.

• If you are on a restricted network (school, work, or mobile hotspot), try a different network or your home network, because some networks block ports Epic needs.

When it’s tied to login or purchases

• If the error appears when logging in or accepting a EULA, it can be a temporary account‑side issue; some users have reported that it started working again after Epic fixed a backend problem without them changing anything.

• If the error appears only when buying something in‑game, make sure your Epic Games Launcher is fully updated and try purchasing again from the Epic Games Store website or a different payment method, as Epic has acknowledged occasional checkout problems that require an update or retry later.

If nothing works

• Uninstall the Epic Games Launcher from your system, restart, then download the latest installer from Epic’s official site and reinstall.

• If the error persists for more than a few hours while the status page shows everything operational, capture a screenshot of the error and contact Epic Games Support via their help site so they can check your account and region‑specific issues.