To cancel a DoorDash order, you can follow these steps depending on whether you are a customer or a merchant:

For Customers

• Open the DoorDash app and go to the Orders tab.
• Select the order you want to cancel.
• Tap the Help option in the top right corner.
• Choose Cancel Order and select a reason for cancellation.
• Confirm the cancellation. Refunds typically take up to three business days to process.
• Note: You can only cancel before the order has been sent out for delivery or started being prepared by the restaurant

If you placed the order through a third-party app like Chick-fil-A, you must contact DoorDash Support directly at 1-833-430-1315 to cancel

For Merchants

• On your DoorDash Merchant Tablet, go to the Orders section.
• Tap Issue with Order at the top right of the order screen.
• Select Yes, Cancel this Order and follow prompts.
• You may need to provide a reason for cancellation.
• If you encounter issues, you can also chat with DoorDash support from the tablet

Important Notes

• Canceling an order negatively impacts customer and Dasher experience, so DoorDash monitors cancellation reasons carefully

• Dashers cannot cancel orders but can unassign themselves before pickup, which affects their completion rating and account status

• Refunds for canceled orders are processed through DoorDash as usual

• If you believe you were incorrectly charged for a cancellation, you have 14 days to dispute the charge with DoorDash

This covers the main ways to cancel a DoorDash order depending on your role and order status.