To recall an email in Microsoft Outlook, follow these steps:
- Go to the Sent Items folder in Outlook.
- Find and double-click the email you want to recall to open it in a new window (just selecting it in the reading pane won’t work).
- In the open message window, go to the Message tab on the ribbon.
- Click Actions and then select Recall This Message.
- If you don’t see this option, you might not have an Exchange or Microsoft 365 account, or your organization may not support this feature.
- You will be given two options:
- Delete unread copies of this message to simply recall the email.
- Delete unread copies and replace with a new message if you want to edit and resend a corrected email.
- Optionally, check Tell me if recall succeeds or fails for each recipient to get notifications about the recall status.
- Click OK to proceed. If you chose to replace the message, compose the new email and send it.
- You will receive a recall status report in your inbox indicating whether the recall succeeded or failed for each recipient.
Important notes:
- Both you and the recipient must have Microsoft 365 or Microsoft Exchange accounts in the same organization for recall to work.
- The email can only be recalled if the recipient has not yet opened it.
- This feature is not available in Outlook on the web or for messages sent to external services like Gmail or Hotmail.
- You cannot recall messages protected by Azure Information Protection.
- Recall is also available on Outlook for Mac (version 16.94 or later) and on Outlook for Android and iOS with similar steps.
This process helps you retract or replace mistakenly sent emails within your organization
