To change the mobile number linked to your FASTag account, you can do so either online or offline depending on your FASTag issuer bank. Here are the detailed steps for both methods:
Online Method to Change FASTag Mobile Number
- Log in to your FASTag account on the issuer bank’s official FASTag portal or mobile app using your existing credentials.
- Navigate to the ‘Profile’ or ‘My Account’ section where you can manage your account details.
- Select the option to update or edit your mobile number. Enter your new mobile number in the provided field.
- Upload required identity documents if prompted (such as Aadhaar card, PAN card, or driving license) for verification.
- Submit the request. You will receive an OTP on your new mobile number. Enter this OTP to verify and confirm the change.
- Receive confirmation on your new mobile number once the update is successful.
For example, Kotak Mahindra Bank and Axis Bank provide such online portals where you can update your mobile number by following these steps
Offline Method to Change FASTag Mobile Number
- Visit the nearest branch of the bank that issued your FASTag.
- Request a mobile number update form or KYC update form at the customer service desk.
- Fill out the form with your new mobile number and other required details.
- Submit the form along with a copy of your identity proof (Aadhaar card, PAN card, driving license, passport, or voter ID).
- The bank will verify and process your request.
- You will receive a confirmation message on your new mobile number once the update is completed.
This offline process is common across various banks and is useful if you prefer in-person assistance or if online updating is not available
Important Points to Keep in Mind
- Ensure the new mobile number is active and registered in your name.
- Update your mobile number across all related documents and bank accounts to avoid discrepancies.
- Follow the procedure specific to your FASTag issuer bank for a smooth update.
- Keep a record of confirmation messages or emails after the update.
By following these steps, you can successfully change the mobile number linked to your FASTag and continue receiving important notifications related to toll payments and account status
