To refund a game on PlayStation (PS), follow these steps and eligibility criteria:

Eligibility for PlayStation Store Refunds

• You must request the refund within 14 days of purchase.
• The game or DLC must not have been downloaded or streamed yet (unless the content is faulty).
• For in-game consumables, the game must not have been launched after purchase.
• Pre-orders can be refunded anytime before the release date; after release, you have 14 days to request a refund if you haven’t started downloading or streaming the content

How to Request a Refund on PlayStation Store

1. Visit the PlayStation Support website and navigate to the refund request section.
2. Use the online assistant or chat window (usually at the bottom right of the screen) to start a refund request.
3. Provide your PSN ID, email address linked to your account, and purchase details (game/DLC name and purchase date).
4. Explain your reason for requesting the refund (e.g., accidental purchase, issues with the game).
5. Submit the request and wait for PlayStation Support to process it

If you meet the criteria, PlayStation Support will process your refund, typically returning the money to your original payment method. This process applies specifically to PlayStation purchases. If you bought the game on other platforms like Steam or Epic Games Store, their refund policies and processes differ. In short, to refund a game on PlayStation:

• Act quickly (within 14 days).
• Don’t download or stream the game.
• Contact PlayStation Support via their website and follow the refund request steps