To refund a game on Steam, follow these steps:
- Check Eligibility : You can request a refund if the game was purchased within the last 14 days and you have played it for less than 2 hours
- Access Steam Support :
- Open Steam and click on your profile in the top right corner.
- Select "Account Details."
- Click on "View Purchase History" to see all your purchases
- Select the Game :
- Find the game you want to refund in your purchase history.
- Click on the game to open its purchase details.
- Request Refund :
- Click "I would like a refund" or "I’d like to request a refund."
- Choose whether you want the refund to go back to your original payment method or to your Steam Wallet.
- Select a reason for the refund from the dropdown menu (e.g., "It’s not fun," "Game runs poorly," etc.).
- Optionally, provide additional details in the notes box explaining why you want the refund
- Submit the Request :
- Submit the refund request form.
- You will receive an email confirmation from Steam.
- Refunds are typically processed within a few hours to a few days
If you fall outside the standard refund policy (more than 14 days or over 2 hours played), you can still submit a request, but approval is less likely and handled on a case-by-case basis
. For further help, you can visit Steam Support at help.steampowered.com and follow their refund FAQs
. This process also applies to pre-orders and some in-game items, with specific conditions
