In the movie "Christmas Encore," the aspiring actress Charlotte lands a significant role in a new production of "A Christmas Carol," which marks a turning point in her acting career. She had been considering giving up her dream to take a real job in Chicago but gets this career-saving role in the play. The story follows her journey as she auditions for and ultimately secures the lead, dealing with personal and professional challenges along the way, including a complicated relationship with the play's director, Julian Walker, who is also a successful TV actor. Charlotte's character is a struggling actress in New York, working as a waitress while hoping for her big break. The play becomes a pivotal moment in her life, not only for her career but also for reigniting her passion for acting and navigating a romance with Julian. The production of "A Christmas Carol" and the fate of the theater itself play crucial roles in the plot, culminating in a Christmas miracle that helps save the theater and Charlotte’s dreams.

The actress who plays Charlotte is Maggie Lawson, and the movie highlights themes of persistence, dreams, and the magic of Christmas through theater. This film is categorized as a holiday drama with a strong focus on character growth and the theatrical arts.