Viagogo is a legitimate online ticket resale platform operating since 2006, connecting buyers and sellers for various events such as concerts, sports, and theater. Its primary draw is access to hard-to-find or sold-out event tickets. However, safety concerns arise from several factors including pricing transparency, customer service, and ticket delivery. Viagogo's prices often include high fees (up to 30% or more), sometimes disclosed only at checkout, leading to sticker shock. While there is a Buyer Guarantee promising valid tickets or refunds, many users report delays, difficulties in getting refunds, and customer support issues. Some customers have experienced not receiving tickets on time or having tickets invalidated, despite assurances from Viagogo. The platform uses secure payment methods and allows for buyer protection through PayPal disputes, but the reputation based on customer reviews is mixed. Some users praise timely delivery and successful transactions, but many warn against risk due to unreliable tickets and poor customer service, including unresolved refund issues and contractual disagreements. Overall, Viagogo can be used safely if buyers understand the risks: high prices, potential delays, and the possibility of limited customer support. Buyers should carefully check seller ratings, understand all fees before purchase, and consider purchasing well in advance to avoid last-minute problems. Alternatives like StubHub, SeatGeek, or official primary sellers (e.g., Ticketmaster) might offer more pricing transparency and customer assurances. In summary, Viagogo is technically safe in the sense of being a legitimate platform with secure transactions, but it carries notable risks related to pricing, ticket validity, and customer service reliability—so caution and thorough due diligence are advised when using it.