VietJet Air reviews are mixed but tend to lean towards negative, with frequent complaints about delays, poor customer service, cramped seating, and extra charges for baggage and services. However, there are some positive comments about their low prices and occasional good service, especially in business class or with upgraded options.

Negative Aspects

• Frequent delays, sometimes up to several hours, causing inconvenience and missed connections.
• Poor customer service experiences including unhelpful staff, refusal to honor services like priority check-in, and poor handling of cancellations and refunds.
• Cramped seating with very limited legroom causing discomfort.
• Hidden fees and extra charges for baggage, food, and even water on flights.
• Reports of disorganized airport service and inconsistent baggage policies.
• Complaints about strict and sometimes unfair luggage checks and overcharging.
• Uncomfortable in-flight experience including abruptly turned off air conditioning before landing.
• Some passengers felt the airline prioritizes profit over customer satisfaction and service quality.

Positive Aspects

• Very low ticket prices compared to competitors.
• Business class passengers sometimes report good experiences with attentive service and decent food.
• Some customers appreciate that VietJet offers more frequent domestic flights within Vietnam.
• Crew service can be polite and attentive in some cases.
• Adequate for travelers tolerant of budget airline trade-offs and who allow extra buffer time for delays.

Overall Rating

• Average traveler rating around 6.5/10, showing neither exceptional nor utterly bad reputation but generally viewed as a budget carrier with typical low-cost airline downsides.
• Comparable with other low-cost carriers but with a clear caveat regarding punctuality and service inconsistencies.

In summary, VietJet Air is often regarded as a low-cost airline with significant compromises on comfort, punctuality, and service, suitable mainly for budget-conscious travelers who can tolerate potential delays and extra charges. For a more comfortable experience, business class or upgraded service options may offer a better experience.