what are the duties and responsibilities of cashier

what are the duties and responsibilities of cashier

1 year ago 73
Nature

The duties and responsibilities of a cashier can vary depending on the store, but generally include the following:

  • Welcoming customers, answering their questions, and providing advice or recommendations.
  • Operating cash registers and other point-of-sale equipment to process payments from customers.
  • Scanning goods and ensuring pricing is accurate.
  • Collecting payments whether in cash or credit.
  • Issuing receipts, refunds, or tickets.
  • Redeeming stamps and coupons.
  • Bagging items carefully.
  • Counting money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
  • Maintaining receipts, records, and withdrawals.
  • Checking materials and supplies and reporting when stock is low.
  • Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.
  • Resolving customer complaints, guiding them, and providing relevant information.
  • Making sales referrals, cross-selling products, and introducing new ones.
  • Keeping reports of transactions.
  • Processing returns and checking to see if items are damaged.
  • Maintaining a clean and tidy checkout area.

To be successful in this role, cashiers should have previous experience in a customer service position and good knowledge of how cash registers operate. They should also be available to take evening and weekend shifts occasionally. Ultimately, cashiers ensure all transactions run smoothly and help maximize customer satisfaction.

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