Based on the search results, here are some common problems and complaints with Sleep Number beds:
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Trench Effect: This is when the bed sags in the middle and one or both people on the bed slide into it. This happens because most Sleep Number beds come with two air chambers, so each person can adjust their side to their liking. If one side is significantly more firm or soft than the other, the bed is uneven and is susceptible to sag in the middle.
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Breakdowns and Malfunctions: Because there’s a decent amount of set up and technology that comes with a Sleep Number bed, including a hose, pump, and remote to work the adjustable air chamber, the bed is naturally susceptible to breakdowns, especially air deflation. People also spoke about the mattress cover itself falling apart after a few years.
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Customer Service: Since Sleep Number is known for malfunctions, many reviewers also mentioned the lack of good customer service for when things did go awry. The first point that came up a lot was issues with their “100-night sleep trial.” Apparently, if you want to return your bed before the 100 nights is up, this guarantee only includes the mattress itself, not the bed frame or additional accessories.
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Uncomfortable: Some people find Sleep Number beds uncomfortable for every position they have tried. They also feel like a cheap air mattress with a foam cover. The bed is bouncy and doesnt retain its firmness overnight, so you will be setting yourself up for restless nights and a world of neck, shoulder, and lower back pain if you buy this bed.
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Deflation: Sleep Number beds adjust to the needs of users through releasing or adding air from/to the internal air chamber. Different parts such as the chamber, hose, and air pump can be faulty resulting in a defective bed. Air gradually leaks out in some Sleep Number beds via a hose or air chamber interrupting the sleep of many users. For other beds, this defect over time results in the uneven distribution of air or rapid deflation.
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Base is a final sale item: The bed is sold as a package with the base, and the secret company policy is that the base is a final sale item, not returnable if you dont like the bed and try to return it under the 100-night guarantee. The base costs 3x any comparable third-party adjustable base, and none of the advanced features or under bed lighting work with any other brand of mattress, so its just a disgraceful money grab.
In conclusion, Sleep Number beds have some common problems and complaints such as the trench effect, breakdowns and malfunctions, poor customer service, uncomfortable, deflation, and the base being a final sale item. It is important to do thorough research before making any big bedding purchase and consider alternatives that may better suit your needs.
