what happened to qantas

what happened to qantas

1 year ago 63
Nature

According to the search results, Qantas has been facing several issues that have affected its reputation. Here are some of the events that have happened:

  • Qantas has received more complaints from dissatisfied customers than any other company in the past two years, for things like high prices, flight cancellations and delays, staff cuts, and poor working conditions.
  • The Australian Competition and Consumer Commission (ACCC) has alleged that Qantas engaged in false, misleading, or deceptive conduct in advertising and selling tickets to more than 8,000 flights that were already cancelled in its system.
  • Qantas cancelled about 15,000 out of 66,000 domestic and international services between May and July 2022, almost one in four flights.
  • Qantas refused to return the billions it received from Jobkeeper during the pandemic and after it posted a record $2.47 billion profit last month.
  • Qantas CEO Alan Joyce resigned on Tuesday, effective immediately, after his reputation and the airlines took massive hits in the last week.
  • Qantas is being called upon to scrap Joyce’s bonuses and retirement pay packet.
  • Qantas fleet is significantly older than its international competitors, posing increased maintenance and running costs amid a parts shortage at the same time as aircraft manufacturers work through Covid-related delivery backlogs affecting all major airlines.
  • Qantas has been accused of bullying by Rex executive and questioned Alan Joyces pay packet.
  • Qantas reputation has been hit hard on several fronts, and it will take time to repair.
  • Qantas retired its last Boeing 747-438ER in July 2020 after almost 49 years of continuous operation of the type.
  • Qantas was fully owned by the Australian government from 1947 until 1993, when it was privatised.
  • Qantas has emerged from a string of scandals and has never been more profitable, but it has also never been more reviled in its own country.

In summary, Qantas has been facing several challenges that have affected its reputation, including allegations of false, misleading, or deceptive conduct, high numbers of customer complaints, and an aging fleet. The resignation of its CEO, Alan Joyce, has also contributed to the airlines current situation.

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