A BPO (Business Process Outsourcing) company is a third-party service provider that handles another firms business processes, functions, or tasks. Companies outsource non-core and administrative functions to BPO companies to reallocate time and resources to core competencies like customer relations and product leadership, which ultimately results in advantages over competing businesses in their industry. BPO companies offer businesses access to innovative technological resources that they might not otherwise have exposure to. BPO services cover non-core operations such as front-office work (customer service and technical support) and back-office work (administrative functions and support services) . BPO call centers are a type of BPO company that handle incoming and outgoing customer calls for other businesses. Companies of all sizes and at all stages of their journey may use BPO. By working with BPO companies, businesses may gain access to cutting-edge technologies that they may not have in-house, helping them continually improve operations and adapt to shifting markets.