A dispatcher is a professional who coordinates and communicates with customers, drivers, and other personnel to ensure that everything runs smoothly. Dispatchers are utilized in a wide variety of industries, including emergency services, trucking, and delivery services. They are responsible for receiving emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members. Dispatchers are the point of contact for drivers and have all the information needed to make deliveries. They also provide precise logistics for drivers to follow along on their routes, and coordinate delivery times. The primary responsibility of a dispatcher is to initiate the appropriate response. They must be able to remain calm and clear-headed, especially in emergency situations. Dispatchers use various hardware and software to create dispatch, and their duties can also include monitoring weather reports or notifying authorities if necessary. To become a dispatcher, most positions provide on-the-job training, and dispatcher jobs only require a high school diploma or a GED certificate. However, some employers give preference to those with an associate or bachelor’s degree, depending on the specific position.