An EAP, or employee assistance program, is a work-based intervention program designed to assist employees in resolving personal problems. EAPs are voluntary, confidential programs that offer free assessments, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems. EAPs address a broad and complex body of issues affecting mental and emotional well-being, such as alcohol and other substance abuse, stress, grief, family problems, and psychological disorders. EAP counselors may also work in a consultative role with managers and supervisors to address employee and organizational challenges and needs.

EAPs have grown in popularity over the years and are one of the top benefits employers offer in North America. Although some organizations may worry about the expense, the return on investment can be considerable. EAPs can help employees improve their health and wellness, as well as their fortitude, so they can better respond to challenges that life throws their way. In turn, employers may experience better productivity, customer service, and employee engagement. It’s also not uncommon to see reductions in health care costs, employee turnover, workplace violence and safety incidents, and unplanned leave of absence.

The issues for which EAPs provide support vary, but examples include substance abuse, occupational stress, emotional distress, major life events, including births, accidents, and deaths, and health care concerns. EAPs also often work with management and supervisors providing advanced planning for situations, such as organizational changes, legal considerations, emergency planning, and response to unique traumatic events.

EAPs are important because there is a direct correlation between an employee’s mental health and their performance at work. By helping workers overcome issues in their personal lives, employers may be able to maintain productivity and improve engagement. EAPs have trained representatives that can evaluate the needs of the employee and connect them to the best resource to help with that need. Whether its...