Cabin crew are responsible for the safety, welfare, and comfort of air travel passengers. They are trained to handle emergency and security situations and are required to explain to passengers what to do in case of an emergency, both auditory and visually. The main duties of cabin crew include:
- Ensuring the satisfaction of passengers by answering questions and offering them assistance
- Checking the cabin before take-off to ensure compliance with safety regulations
- Providing excellent customer care to passengers while ensuring their comfort and safety throughout the flight
- Serving food and drinks to passengers
- Remaining calm and offering assistance to passengers in the event of an emergency
- Giving particular attention to passengers with special needs, such as children, disabled, and elderly passengers
- Preparing accurate reports concerning any significant issues or happenings
Cabin crew work on both short-haul and long-haul flights. The work can be demanding as cabin crew have to deal with tiredness and jet lag if crossing over different time zones. They work in confined spaces and will have to spend a lot of time on their feet. They need to maintain a positive disposition even when dealing with challenging passengers. The airline provides them with a uniform, and they are expected to dress smartly and be well-groomed at all times.