A chatbox is a user interface of a chat application that allows users to interact with a live agent or AI bot through text-based messaging platforms. It is often a popup window on a business website that is branded with company colors and sometimes pre-populates with quick select prompts. Chatboxes are designed to provide a means of communication between users and the chat application, allowing multiple users to communicate and collaborate in real-time. They can be integrated with websites, mobile apps, and social media platforms, making it easier for businesses to offer flawless customer support or engage with customers.

Chatboxes are often used interchangeably with chatbots, but they have distinct purposes in a chat experience. Chatbots are AI-powered software applications that conduct a conversation via text or voice interactions. They are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Chatbots utilize aspects of deep learning and natural language processing to learn new responses and context based on real-time user interactions.

The terms chatbox, live chat, and chatbot are often used interchangeably, but they refer to slightly different parts of a websites chat experience. When a user clicks on the icon or bubble to begin a chat interaction, the window displayed is referred to as the chatbox. Chatboxes provide users with a place to go when they need assistance or guidance and offer faster answers to questions. They also tend to give companies the best of both worlds, offering superior customer service through faster resolution times and a cheaper alternative to hiring large, expensive teams as volume grows.

In summary, a chatbox is a user interface of a chat application that allows users to interact with a live agent or AI bot through text-based messaging platforms. It is often a popup window on a business website that provides a means of communication between users and the chat application. Chatboxes are often used interchangeably with chatbots, but they have distinct purposes in a chat experience.