Clerical work refers to daily office duties that are essential to the smooth operation of an organization. These tasks may include answering phone calls, sorting and filing documents, scheduling appointments, data entry, preparing correspondence, documentation, and other materials, maintaining and updating files and databases, ordering, purchasing, and invoicing company office supplies, preparing mailings and packages for delivery, photocopying, and faxing as needed. Clerical workers may also perform other work, such as conducting limited research, receiving and routing mail, preparing reports for other departments, issuing licenses or certificates, indexing records, issuing receipts, calculating bills, and reviewing routine reports.

Clerical jobs are usually entry-level positions, and a high school diploma or equivalent is all that’s usually required to get started. However, some employers may prefer candidates with an associate’s or bachelor’s degree, although many employers consider entry-level applicants as long as they can fulfill the job responsibilities. Clerical workers need to have strong communication and organizational skills, be highly organized multitaskers who work well in a fast-paced environment, and have excellent written and verbal communication skills.

In summary, clerical experience refers to the experience of performing daily office duties such as answering phone calls, sorting and filing documents, scheduling appointments, data entry, and other tasks that are essential to the smooth operation of an organization.