A content moderator is responsible for reviewing and monitoring user-generated content submitted to an online platform to ensure that it meets the companys standards and guidelines. The primary responsibilities of a content moderator include content screening, analyzing content to determine whether its harmful or not, and ensuring that items are placed in the right category and are free from scams and illegal items. Content moderators review user-generated content in real-time to make sure it meets the companys standards and community guidelines. They monitor all areas of the platform where user-generated content can be posted or published, including chat, comments, live streams, and community forums. Content moderators play an important role in keeping online spaces safe and welcoming for all users. They are crucial in the process of ensuring the safety and functionality of online platforms that rely on user-generated content. The job of a content moderator is to enable the development of strong and vibrant communities for digital brands where vulnerable users are protected and platforms keep their initial purpose.
To become a content moderator, a bachelors degree in a field like digital marketing is most helpful for candidates entering this career, as it shows employers that you have a solid understanding of online platforms and user-generated content. However, some companies may not require a degree, and instead, they may look for candidates with relevant experience in content moderation or customer service.
In summary, a content moderators job is to ensure that all user-generated content on an online platform is free of scams and illegal content and is not harmful to the user base. They review and monitor user-generated content to ensure that it meets the companys standards and guidelines, and they play an important role in keeping online spaces safe and welcoming for all users.