Corrective action is a process that aims to rectify a task, process, product, or persons behavior when they produce errors or deviate from an intended plan. It is a fundamental process used to address and resolve issues and problems that occur in the workplace. Corrective action is a proactive approach that focuses on identifying and correcting the underlying cause of the issue, rather than punishing the employee. Corrective action generally follows a course of progressive discipline that will use increasingly serious actions if there is no sufficient improvement or if there is repeated failure to correct unacceptable conduct or work performance. Corrective actions are implemented in response to customer complaints, unacceptable levels of product non-conformance, issues identified during an internal audit, as well as adverse or unstable trends in product and process monitoring such as would be identified by statistical process control (SPC) . The corrective action process includes clear identification of a problem and thorough documentation of the resources and steps required to mitigate the immediate symptoms. Its primary goal, though, is to find and solve the root cause of the problem. Corrective action steps may include verbal warning, written warning, suspension, and termination. Corrective action is measured against a “just cause” standard, which requires that work rules or orders are reasonable, that the employee receives adequate notice of the work rule/order and the consequence of possible failure of non-compliance, and that a sufficient and fair investigation/fact-finding is conducted.