Customer service interview questions are designed to assess a candidates communication skills, problem-solving abilities, and customer service experience. Here are some common customer service interview questions:

1. What is customer service?
2. How would you define good customer service?
3. What appeals to you about this role?
4. What’s the best customer service you’ve ever received? Why?
5. Can you tell me about a time when you received poor customer service?
6. Is there a difference between customer service and customer support?
7. What do you do when you don’t know the answer to a question?
8. What motivates you?
9. Why do you think you would be a good fit for this position?
10. What skills do you have that will be useful in this job?
11. What attracted you to this position?
12. Why should we hire you?
13. Can you tell me about your previous customer service experience?
14. Can you talk me through what you do after answering a customer’s query?
15. Describe a time when you provided high-quality customer service.

Employers are looking for candidates who can communicate clearly and articulately, think on their feet, and find solutions to problems. Candidates should be prepared to give specific examples from their past experiences to demonstrate their skills and abilities. Its also important to research the company and its values to tailor responses to the specific role and organization.