Employee experience refers to the way employees perceive and interpret their interactions with their organization, as well as the context that underlies those interactions. It encompasses everything that an employee learns, does, sees, and feels at each stage of their employment lifecycle, from the moment they look at a job opening to the moment they leave the company. A positive employee experience is one where employees are trusted to do their jobs and have leaders who show them respect and are fair. It is important for organizations to weigh up the employee experience, as it can determine how much effort employees give to the company, as well as how customers experience their products or services.

Creating a positive employee experience involves intentionally designing HR products, services, events, and organizational environments with a focus on the quality of the employee experience whilst providing relevant solutions for an organization. Many elements can make up a successful employee experience, including office environment, reward and benefits, flexible working, and casual dress policies. Companies known for qualities such as a commitment to employees and a business strategy that focuses on values, mission, and higher purpose tend to provide a better employee experience.

In a world where money is no longer the primary motivating factor for employees, focusing on the employee experience is a competitive advantage with the biggest payoff. A positive employee experience can help differentiate a company from its competitors and ultimately impact business performance.