Flipkart Open Box Delivery is a service offered by Flipkarts delivery partner, wherein the product packaging (primary as well as brand packing) is opened in front of the customer at the time of delivery. The customer then inspects the ordered product in the presence of the delivery executive to ensure that the received order is the same as what they ordered for and that the product is in good condition and not damaged. If the customer is satisfied with the product, they acknowledge the confirmation by sharing the OTP with the delivery executive. If the product is damaged or the wrong product is delivered, the customer can reject the product at their doorstep, and a refund will be initiated. Customers have to bear no additional cost for Open Box Delivery, and Flipkart offers this facility free of charge at the time of delivery for applicable orders. The Open Box Delivery service is introduced by Flipkart to enable customers to verify and inspect their shipments before accepting delivery and to remain safe from fraud. However, some customers have reported scams related to Open Box Delivery, where the delivery executive did not open the box, and the product delivered was fake or damaged.