Millennials and Gen Z are two different generations. Millennials are those born between 1981 and 1996, while Gen Z is the demographic cohort succeeding Millennials and preceding Generation Alpha, born between the mid-to-late 1990s and the early 2010s. Here are some key differences between the two generations:

Characteristics of Millennials:

• Grew up with limited internet access and played PC games like solitaire, Black Hole Pinball, or Minesweeper.
• Value stability (34%) .
• Comfortable with chatbots, make purchase decisions based on the quality of customer service they receive, and prefer using digital channels to contact customer support.

Characteristics of Gen Z:

• Also known as digital natives, technology is part of their everyday lives, and all their activities are mediated by a screen.
• Aged between eight and 23 years old.
• Have higher expectations of technology than Millennials.
• More concerned about the cost of education (21% of respondents) .
• Put more emphasis on finding their dream job (32%) .
• Struggle more with focusing but can work on multiple tasks at once.
• Have varying customer service expectations and preferences compared to Millennials.

It is important to note that these are generalizations, and not all individuals within a generation will share the same characteristics.