A non-voice call center is a type of customer service or support system that does not rely on verbal communication, such as phone calls or face-to-face conversations. Instead, non-voice accounts use alternative forms of communication, such as email, chat, or social media, to provide assistance to customers and resolve their issues. Non-voice services are typically jobs that do not require direct interaction or voice, but rather lead with knowledge. These jobs may include admin, as well as email handling, chat support, and messages. In addition to sales and service, non-voice services may include HR, hiring, tech support, appointment scheduling, notifications, technical support, back-office processing, and other tasks for the outsourcing client. Non-voice services give customers the option to reach out to businesses, which can lead to better customer experience. Non-voice customer service is a cheaper alternative to voice customer service, making it a better choice for businesses that want to save money.