Open Box Delivery is a service provided by Flipkart that allows customers to verify and inspect their shipments before accepting delivery, enabling them to make an informed decision based on their assessment of the products genuineness and condition. In Open Box Delivery, the Wishmaster will open the package in front of the customer at the time of delivery, and both outside as well as the brand packing is opened and shown to the customer. This ensures that the customer only receives what they ordered. Open Box Delivery is a free service provided by Flipkart at no additional cost to the customers. If customers are dissatisfied after opening the box, they have the option to reject the product at their doorstep, and Flipkart initiates a refund. Open Box Delivery is one among many measures implemented by Flipkart to protect customers from fraudulent practices and provide a secure and delightful shopping experience.

It is important to note that the term "open box" can also refer to a product that has been previously purchased and returned, and is up for sale once again. These items come at a deep discount and are sold as-is, meaning they may have been opened and used before. However, in the context of Flipkart's Open Box Delivery service, the term refers to the act of opening the package in front of the customer to ensure that they receive what they ordered.