Operations management is the discipline focused on designing, planning, executing, and controlling the production of goods and services to ensure efficiency and effectiveness in business operations. It involves coordinating and optimizing all activities and resources—such as labor, materials, equipment, and technology—to maximize productivity, minimize costs, maintain quality, and meet customer demand

. Key aspects of operations management include:

• Planning and Forecasting: Determining what products or services to offer, how much to produce, and when, based on customer demand predictions

• Process Design and Optimization: Creating and refining workflows to ensure smooth and efficient production or service delivery

• Resource Management: Allocating and managing materials, labor, equipment, and technology effectively to support operations

• Quality Control: Ensuring products and services meet required standards throughout production and delivery

• Inventory and Supply Chain Management: Overseeing acquisition, storage, and distribution of raw materials and finished goods

• Cost and Profit Balancing: Managing costs and revenues to achieve the highest possible operating profit

Operations managers play a crucial role by coordinating across departments, analyzing and improving processes, managing risks, and ensuring compliance with standards and regulations. Their work spans strategic, tactical, and operational levels, involving long-term planning as well as day-to-day oversight of business functions

. In summary, operations management ensures that a company’s resources are used efficiently to produce and deliver goods or services that satisfy customers while maximizing profitability