The order-to-cash (OTC or O2C) process is a top-level business process that involves receiving and processing customer orders and revenue recognition. It is the entirety of a companys order processing system, from the moment a customer places an order to when the business receives payment. The OTC process includes several sub-processes, such as order management, fulfillment, invoicing, payment collection, and reporting. The steps involved in the OTC cycle are:

1. Order management: This step begins as soon as the customer places an order and involves documenting the order.
2. Fulfillment: This step involves fulfilling the order or scheduling the service.
3. Shipping or service performance: This step involves shipping the order to the customer or performing the service.
4. Invoicing: This step involves creating and sending an invoice to the customer by accounts receivable.
5. Payment collection: This step involves collecting payment from the customer.
6. Recording payment: This step involves recording the payment in the general ledger.

The OTC process is crucial for a companys success, and it plays a big role in driving an organizations relationship with the customer. A streamlined and efficient OTC process creates satisfied customers, which typically translates into positive reviews, organic growth, and increased revenue. ERP systems such as Microsoft Dynamics 365, Oracle Cloud ERP, Oracle NetSuite, SAP ERP SD, SAP Business ByDesign, or Workday provide OTC services that can supplement the OTC cycle with related technologies like order management, credit management, reporting, and data management.