An outbound call center is a business operation that makes outgoing calls to customers and prospects for various purposes, including sales, collections, surveys, research, fundraising, and proactive customer notifications. Outbound centers are typically focused on sales and marketing, such as B2B lead generation, appointment setting, collections, fundraising, and market research. Outbound call centers may make outbound calls exclusively, or they may combine outbound and inbound calling. The key features of an outbound call center include having clean calling lists, high connect rates, and high conversion rates. Outbound call center solutions include a range of services and tools that help enhance the customer experience and increase customer satisfaction, such as call recording, real-time analytics, and outbound calling software that help manage outbound communication, track agent performance, and ensure compliance with regulations. Inbound and outbound calling are two different aspects of call center operations. While inbound call centers handle incoming calls from customers seeking support or information, outbound call centers focus on making outgoing calls for various purposes like sales, surveys, and proactive customer notifications.