Patients Know Best is a British social enterprise that aims to put patients in control of their own medical records. It is a secure online record of health and care information that patients can access anytime, anywhere, and is free at the point of care. Patients can use specially designed tools to monitor and track their health condition, and can share all or parts of their record with family, carers, and other healthcare professionals, anywhere in the world.

Some key features of Patients Know Best include:

• Joined-up care: Patients can see their health information, exchange messages with professionals, access care plans and other resources, add their own information, connect wearable devices, track and monitor symptoms, and share with carers and other professionals.

• Real-time patient information and care: Patients have access to a complete, real-time record of their current and past data, can monitor and consult online, create and share care plans, and reduce demand and create capacity.

• All-in-one digital transformation: Patients Know Best is a population-centric personal health record that is compliant with the NHS network and is just as secure as the information healthcare providers already hold on patients. It is designed to be simple, straightforward, and secure.

Patients Know Best is trusted by the NHS since 2008, and is in use in 22 different languages at more than 60 hospitals throughout the UK, Ireland, Germany, Hong Kong, the US, and the Netherlands. It integrates into the NHS app in the UK and with the governments personal health records infrastructure in the Netherlands. After trials conducted by Abertawe Bro Morgannwg University Health Board, it was rolled out across Wales in 2017. In July 2019, it formed a partnership with HealthUnlocked, integrating their eSocial Prescription capability to enable more holistic, personalized care plans.