Process automation is the use of technology to automate complex business processes. It involves the deployment of software agents or robots to perform pre-defined structured and repetitive sets of business tasks or processes, allowing humans to focus on more productive tasks. The goal of process automation is to reduce the need for human intervention in time-consuming, routine tasks for more efficient and effective processes. The scope of process automation can be broad, ranging from automating simple support or departmental processes to more complex, cross-functional activities. The advantages of process automation include improved productivity, greater agility, improved customer experience, increased compliance, reduced costs, better utilization of staff, and fewer errors. The actual tools used to achieve process automation vary, from writing custom application code to using specialist business process automation (BPA) tools.