A Quality Management System (QMS) is a structured system that documents processes, procedures, and responsibilities for continuously delivering high-quality products and services that meet regulatory and customer requirements. It is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. The ISO 9001 standard requires organizations seeking compliance or certification to define the processes which form the QMS and the sequence and interaction of these processes. Some key elements of a QMS include quality objectives, quality manual, organizational structure and responsibilities, data management, processes, and continuous improvement including corrective and preventive action.

The goal of a QMS system is to provide consistency and improve communication, collaboration, and consistency across an organization while also reducing waste and promoting continuous improvement. By streamlining quality processes and promoting continuous improvement, a QMS can help improve the overall quality of products or services, increase customer satisfaction, and improve efficiency by eliminating waste and streamlining quality processes, leading to increased productivity. A QMS can also aid in compliance efforts by generating data that can help analyze an organization and determine any areas where compliance issues may arise.