Quality management is the systematic process of overseeing all activities and tasks within an organization to ensure that products, services, and processes consistently meet desired standards of excellence and fulfill customer needs and expectations. It involves defining quality policies, planning, assurance, control, and continuous improvement to maintain and enhance quality over time

. At its core, quality management aims for long-term success by focusing on customer satisfaction and loyalty. It requires collaboration among all stakeholders to improve processes, products, services, and organizational culture. This approach is often referred to as Total Quality Management (TQM)

. A quality management system (QMS) is a formalized framework of documented processes, procedures, and responsibilities that helps an organization achieve its quality objectives, reduce waste, increase efficiency, and ensure compliance with regulations. The QMS supports continuous improvement and consistent delivery of high-quality products and services, ultimately enhancing customer satisfaction and business performance

. Quality management is applied across various industries and is often guided by standards such as ISO 9001, which define quality as the degree to which a product or service meets customer requirements

. It is a key management function aimed at improving effectiveness and efficiency in work processes and maintaining or enhancing product and service quality