A Quality Management System (QMS) is a structured framework that defines and documents an organization's processes, procedures, and responsibilities to ensure that products or services consistently meet customer and regulatory requirements. It aims to improve quality, reduce waste, increase efficiency, and enhance customer satisfaction by coordinating and directing activities across the organization

. Key aspects of a QMS include:

• A formal set of policies, processes, and procedures tailored to the organization's needs and industry requirements

• Continuous monitoring, evaluation, and improvement of processes to maintain consistent quality and operational efficiency

• Documentation and control of quality-related activities, including training, audits, corrective and preventive actions, and supplier management

• Alignment with organizational goals and compliance with relevant standards such as ISO 9001, which provides a widely adopted framework for QMS implementation

The benefits of implementing a QMS include meeting customer and regulatory requirements, reducing errors and costs, improving product and service consistency, engaging staff, and fostering continuous improvement and long- term business growth

. In summary, a QMS is essential for organizations aiming to deliver high- quality products or services reliably while optimizing their processes and maintaining compliance with industry standards