ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiency by automating routine work tasks. It is a software company that provides a cloud-based platform for automating IT management workflows. ServiceNow bridges the gap between IT, business objectives, employees, customers, and data—automating complex workflows, enhancing experiences, and driving operational excellence throughout entire processes. It eliminates manual tasks with automated, intuitive experiences, allowing users to manage projects, teams, and customer interactions using a variety of apps and plugins. ServiceNow has evolved to become the enterprise service management platform for organizations, uniting all business functions from customer service to HR to security, and more. Its products include solutions for IT service and operations management, the employee and customer experiences, low-code and hyperautomation, and more, all built on a single, unifying platform that eliminates silos. ServiceNow is used by businesses looking to reduce cost and drive growth, and it helps companies take a platform and digital-first approach that creates a better organizational posture for today and drives efficiency and growth for the future.