A telecaller is a professional who engages in telephonic communication with customers or clients on behalf of an organization. They are responsible for making outbound calls to inform or promote the companys product or service, and for handling inbound marketing calls and providing customer support. The primary goal of a telecaller is to generate leads and produce sales by speaking with prospective and current customers over the phone.

The responsibilities of a telecaller may vary depending on the industry, but some common tasks include:

• Initiating telephonic contact with existing and prospective clients to generate sales.
• Obtaining lists of individuals information and sourcing data for additional members of the target audience.
• Taking up inbound marketing calls and providing outstanding customer support.
• Maintaining good customer relationships and closing sales deals over calls.
• Suggesting ways in which clients feedback can be utilized to improve the companys services.
• Attending regular team meetings to clarify progress and performance-related expectations.
• Conducting each of your functions with the utmost respect, regardless of others dispositions.

To be successful as a telecaller, one should have excellent communication skills, typing skills, technical proficiency, problem-solving skills, and persuasiveness. A high school diploma or equivalent is typically required, and prior experience as a telecaller or similar is preferred. Completion of a sales-related training program is also preferred, and computer literacy is necessary. Telecallers should be mentally prepared to work flexible hours, usually for 8-9 hours shift that too on rotational shifts, depending on the company policies.