Telesales is the act of selling products or services through the telephone. Telesales representatives are responsible for contacting potential or existing customers to inform them about a product or service using scripts, answering questions about products or the company, asking questions to understand customer requirements and close sales, and handling grievances to preserve the companys reputation. They are also responsible for keeping records of calls and sales and noting useful information. Telesales representatives must be excellent communicators and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

Telesales combines communication and sales skills with customer service knowledge. The primary function of telesales is to sell, and telesales representatives are expected to meet sales quotas. They should have previous experience negotiating with and persuading potential customers, as well as experience using call scripts. Additionally, they should have a working knowledge of technology, including CRM software and Voice over Internet Protocol (VoIP) systems, which can enhance performance and increase productivity.

In summary, a telesales job involves selling products or services through the telephone, contacting potential or existing customers, and handling customer inquiries and complaints. Telesales representatives must have excellent communication and sales skills, be comfortable presenting products or services over the phone, and be able to meet sales quotas. They should also have experience using call scripts and a working knowledge of technology.