The digital divide refers to the unequal access to digital technology, including smartphones, tablets, laptops, and the internet. It creates a division and inequality around access to information and resources. The digital divide is more than just an access issue and cannot be alleviated merely by providing the necessary equipment. There are at least three factors at play: information accessibility, information utilization, and information receptiveness. The digital divide consists of societys lack of knowledge on how to make use of the information and communication tools once they exist within a community. The digital divide typically exists between those in urban areas and those in rural areas; between the educated and the uneducated; between socioeconomic groups; and, globally, between the more and less industrially developing countries. The second-level digital divide, also referred to as the production gap, describes the gap that separates the consumers of content on the Internet from the producers of content. The digital divide is expanding rapidly as technology develops faster than ever before, leaving some to wonder what the digital divide is. The digital divide metaphor became popular in the mid-1990s when the National Telecommunications and Information Administration (NTIA) of the U.S. Department of Commerce published “Falling Through the Net: A Survey of the ‘Have Nots’ in Rural and Urban America” (1995), a research report on Internet diffusion among Americans.