Communication is the process of exchanging information, ideas, or thoughts from one person to another or from one end to the other. It is a pervasive function that is required in all functions of management. Communication is a social process as two or more people are involved in it and they exchange ideas, information, and knowledge. The following are the key features of communication:

• Communication is a two-way process as the sender sends the information and the receiver receives it. The receiver understands the information and gives feedback.
• Communication is a way that one organization member shares meaning and understanding with another.
• Communication is a process by which people create and share information with one another in order to reach common understanding.
• Communication is transfer of information from the sender to the receiver with the information being understood by the receiver.

Communication is a simple yet complex phenomenon that takes into account not only what is said but also how it is said. It involves understanding, sharing, and meaning, and it consists of eight essential elements: source, message, channel, receiver, feedback, environment, context, and interference. Communication is a process of meaningful interaction among human beings, and it is the process by which meanings are perceived and understandings are reached among human beings. The purpose of communication is to create understanding between the sender and receiver. Communication is important in organizations as it facilitates the flow of information and understanding between different people and departments through different media using all the channels and networks.