The purpose of Rajasthan Sampark portal is to provide citizens with a centralized platform where they can lodge their grievances related to government services. It is a centralised grievance redressal system that covers all government departments, autonomous organizations, institutes, and academic institutions. Rajasthan Sampark primarily consists of a state-level call center with an integrated web portal that acts as a single point of contact for addressing and redressing various citizen-centric queries and grievances related to government services. The portal provides various options for citizens to register their complaints, including SMS, call, online portal, and Jan Sampark Kendras. The portal also allows citizens to send feedback and suggestions regarding grievance redressal. The basic idea behind the launch of the Rajasthan Sampark portal is to provide citizens with the facility to register complaints pertaining to any state government department and to ensure good governance.