Turn down service is a service offered in the hospitality industry that involves preparing a guests room for the night. It is done in the evening while guests are out of the room enjoying dinner or some other night activity. The service is a several-step process that involves cleaning and readying multiple areas of the room. Although turndown service may vary from location to location, here is what a typical turndown service looks like:

• Turn Down the Bed: Ready the bed by removing excess pillows and folding both the duvet and top sheet down.
• Freshen Up the Room: This includes tidying up the room, emptying the trash, and restocking any supplies that may have been used.
• Adjust the Lighting: Dim the lights and close the curtains to create a relaxing atmosphere.
• Leave a Treat: Some hotels leave a small item of confectionery such as a chocolate or a mint on top of a pillow on the bed that has been turned down.

Turndown service is not the same as housekeeping, although the terms are often used interchangeably. Housekeeping is an overarching term that includes turndown service but also encompasses other aspects such as laundry and preparing rooms for customers.