Walmart's return policy generally allows customers to return most items within 90 days of purchase or receipt for a full refund or exchange. This applies to items bought in-store, online, or via the Walmart app, provided they are in resellable condition with original packaging and accessories, and accompanied by a receipt or proof of purchase
. Key details of Walmart's return policy include:
- Return Window : Most items can be returned within 90 days. Exceptions include electronics, which must be returned within 30 days, and drones with a 14-day return window. Major appliances often have a 2-day return period
- Receipt Requirements : A receipt or packing slip is typically required. Without a receipt, returns may be accepted but usually only as store credit or gift cards, and are limited to three no-receipt returns within 45 days
- Product Condition : Items should be in original condition, unused or lightly used, with all original packaging, manuals, and accessories. Clothing must be unworn with tags attached
- Non-Returnable Items : Some items cannot be returned, including opened DVDs/CDs/video games (can only be exchanged for the same title), air mattresses if used or opened, medical equipment, prescription drugs, perishable groceries, gift cards, firearms, ammunition, and used tires
- Refund Methods : Refunds are returned to the original payment method when possible. Cash refunds are available for in-store purchases under $25. Without a receipt, refunds are usually store credit or gift cards. Online returns take 5 to 10 business days to process after the item is received
- Return Process : Returns can be made in-store or by mail for online purchases. For online returns, customers can initiate the process through their Walmart account and use prepaid return labels
In summary, Walmart offers a flexible and customer-friendly return policy with a standard 90-day return window for most items, specific shorter windows for certain categories, and options for returns with or without receipts, though with some limitations
