Cash App has experienced several issues recently and has faced criticism for various problems:
- Users have reported problems such as login failures, account creation issues (especially on Android), incorrect PIN errors, inability to transfer funds, and pending transactions not processing properly. These issues have caused frustration among users, particularly when trying to pay bills or access funds
- The Consumer Financial Protection Bureau (CFPB) ordered Block, the operator of Cash App, to pay $175 million due to weak security protocols that put users at risk. The company was found to have inadequate investigations into unauthorized transactions and poor customer service, including directing users to banks for dispute resolution and providing limited customer support options. Block was also criticized for tactics that suppressed users from seeking help and for failing to prevent fraudsters from exploiting users
- Cash App is frequently targeted by scammers and identity thieves because it lacks buyer protection, making users vulnerable to fraud
- Some users face technical difficulties linking bank accounts to Cash App, though the company provides steps to troubleshoot this issue
- Despite these problems, Cash App support has worked to resolve outages and service disruptions, with the app currently back online after coordination with service providers
In summary, Cash App's main issues include technical glitches, security vulnerabilities, poor customer service, and susceptibility to fraud, which have led to regulatory penalties and user dissatisfaction.