Snapchat experienced a major outage on October 20, 2025, due to a widespread Amazon Web Services (AWS) disruption affecting many online services. The outage started early in the morning around 3 a.m. ET and caused Snapchat to be unresponsive for millions of users. Issues included inability to log in, load or send messages, and account lockouts for some users. The AWS problem was traced to the US-EAST-1 Region’s internal network subsystem and domain name system (DNS) errors. Amazon has since addressed the underlying AWS issues, stating the problem is "fully mitigated," but the recovery is still propagating across the internet. The backlog of requests on Amazon’s servers means some disruption may continue for the rest of the day. By later on October 20, issues decreased but some users still faced intermittent problems. Therefore, Snapchat is likely to be working again soon, potentially within the same day, as AWS completes recovery and clears the backlog of requests. Users should expect intermittent connectivity to continue until fully resolved throughout October 20, 2025.