You can check the status of your Massachusetts state tax refund online or by phone through the Massachusetts Department of Revenue (DOR).

How to Check Your Massachusetts Tax Refund Status

• Online:
  Visit the MassTaxConnect website and use the "Check the Status of Your Refund" tool. You will need:

  • Your Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN)
  • The tax year of the refund
  • The exact refund amount you are expecting
    After entering this information, you can view your refund status instantly

• By Phone:
  Call the Massachusetts DOR Contact Center at (617) 887-6367 or toll-free in Massachusetts at (800) 392-6089. The call center is open Monday through Friday, 9 a.m. to 4 p.m. When calling, have your SSN/ITIN, refund amount, and tax year ready

Refund Processing Times and Delays

• E-filed returns typically take 4 to 6 weeks to process.
• Paper returns may take 8 to 10 weeks or longer.
• Delays can occur due to incorrect Social Security numbers, banking information errors, math mistakes, missing information, or if the DOR needs to verify your return or request more information

Additional Tips

• E-filing is recommended to avoid delays.
• If you amended your return or filed before December 1, 2019, you may need to log in to your MassTaxConnect account to check your refund or send a message to the DOR

• Direct deposit refunds are faster and will appear with the label "masttaxrfd" in your bank account

If you have waited beyond the typical processing times and have not received your refund or any communication from the DOR, contacting the call center is advised for further assistance

. In summary, to find out where your Massachusetts tax refund is, use the official MassTaxConnect online tool or call the DOR Contact Center with your SSN, refund amount, and tax year ready