The tool used to direct how issues should be addressed and what technologies must be used in an organization is an organizational policy. Organizational policies are high-level statements that outline the principles, roles, responsibilities, and guidelines an organization follows to achieve its objectives. They serve as mandatory guides for behavior and decision-making within the organization, including how to handle issues and implement technologies. These policies ensure consistency, legal compliance, and alignment with the organization's vision and values

. Specifically, technology policies within the broader organizational policy framework dictate the standards and procedures for technology use, guiding the selection, implementation, and management of technological solutions to meet organizational goals

. In summary, organizational policies provide the framework and direction on how issues should be managed and which technologies must be adopted in an organization.