why is my snap not working

why is my snap not working

2 hours ago 2
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If your Snapchat app isn’t working right now, the issue is likely related to a recent widespread outage that affected Snapchat and several other services hosted on Amazon Web Services (AWS) on October 20, 2025. This outage caused major connectivity problems across multiple regions, especially the US-EAST-1 AWS Region in Northern Virginia , disrupting apps like Snapchat, Reddit, and Roblox.

Why Snapchat Might Not Be Working

Here are the most common reasons and what you can do:

  1. Server Outage (Current Main Cause)
    Snapchat is still recovering from the AWS service disruption, which began around 3 a.m. ET on October 20. Thousands of users have reported issues connecting to the app or sending snaps because of this server problem.
  1. Internet or Wi-Fi Problems
    If others can access Snapchat but you can’t, check your internet connection or switch between mobile data and Wi-Fi. Connectivity interruptions are a frequent cause.
  1. App Version Out of Date
    Ensure Snapchat is updated to the latest version available in the App Store or Google Play Store. Older builds can cause login or feature errors after a backend update.
  1. Cached Data or Stored Errors
    Try clearing Snapchat’s cache under Settings → Clear Data → Clear Cache. Caching bugs can lead to loading failures or snaps not sending.
  1. Permissions or Account Glitches
    Check that the app has camera and storage permissions enabled. If problems persist, log out of your account and back in, or reinstall Snapchat entirely.

What You Can Do Now

  • Wait for AWS and Snapchat to fully stabilize service (this may take a few more hours).
  • In the meantime, restart your device and router, update Snapchat, and clear cache data.
  • If the issue continues after global services are restored, report the problem via Snapchat’s in-app Settings → Bugs and Suggestions → Report a Bug.

In short: your Snapchat likely isn’t working due to a temporary server issue related to the AWS outage , not something wrong with your device or account.

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