Your Snapchat is likely not working because the app was affected by a major Amazon Web Services (AWS) outage on October 20, 2025 , which disrupted multiple apps relying on AWS infrastructure, including Snapchat. Reports confirm that the outage began early morning (around 3–4 a.m. ET) and caused widespread login failures, message delivery issues, and app crashes worldwide.
Current Reason
Amazon’s AWS cloud network experienced internal connectivity failures in its US-EAST-1 region (Northern Virginia). Since Snapchat depends on AWS servers for core operations, this caused many users to be unable to send Snaps, load chats, or even log in.
What You Can Do
If Snapchat is still not functioning properly, try these steps:
- Check if the service is still down via outage trackers like Downdetector.
- Restart the app and your phone to clear temporary glitches.
- Update Snapchat in the App Store or Google Play Store — outdated versions often freeze or fail to load features.
- Clear cache or reinstall the app, especially if you use Android.
- Verify your internet connection and toggle between Wi-Fi and mobile data.
If none of these steps work and other users report similar issues, it’s most likely that Snapchat is still recovering from AWS server instability — in that case, waiting for an official fix from Snapchat Support is recommended.