To decide whether the ISP is responsible for replacing a transceiver damaged by a lightning strike, or whether your company must pay for it, follow these steps:

• Check the location of the device relative to the demarcation point (demarc): The demarc is the point where the ISP's network ends and your company's network begins. If the transceiver is on the ISP's side of the demarc, the ISP is typically responsible for its repair or replacement. If it is on your company's side, your company is usually responsible

• Review the service agreement with the ISP: Look for clauses about damage caused by natural disasters or acts of nature like lightning strikes. This may clarify if the ISP assumes responsibility or if such damage is excluded from their liability

• Contact the ISP: Inquire if they offer insurance, protection plans, or special policies for customer-owned equipment damaged by events like storms

• Consult legal advice if needed: If the terms are unclear or disputed, an attorney can help interpret responsibilities and liabilities regarding equipment damage from natural disasters

In summary, the primary factor is whether the damaged transceiver is located on the ISP's side of the demarcation point. This physical boundary usually determines who is responsible for equipment maintenance and replacement costs after incidents such as lightning strikes